Shipping policy

Roots Wave Shipping Policy

All orders are processed within 2–4 business days after receiving your order confirmation email.
Orders are not shipped or delivered on weekends or public holidays.
Processing times for live plants, bulbs, and tubers may occasionally be adjusted based on extreme weather conditions to ensure they remain healthy during transit.

Shipping charges for your gardening products and plants will be calculated and displayed at checkout.
We partner with reliable courier services to ensure safe and timely delivery. Standard delivery typically takes 3–7 business days after dispatch.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Plants, seeds, bulbs, and tubers are perishable items. We take extreme care in packaging using specialized materials to minimize transit shock.
Upon arrival, please unbox your plants immediately, provide them with appropriate light, and follow any enclosed care instructions.
Minor yellowing or wilting during transit is normal; plants usually recover quickly once they are watered and allowed to acclimate.

While Roots Wave carefully secures every package, we cannot strictly control how couriers handle them. However, your satisfaction is our priority.
If your plants or allied gardening products arrive severely damaged, please save all packaging materials and the damaged goods.
Contact our support team within 24 hours of delivery at info@rootswave.com with your order number and clear photos of the damage so we can evaluate the issue and assist you.